Commercial Pet Waste Management Service Terms and Conditions
For HOAs, Apartment Complexes, and Multi-Unit Properties
Effective January 1, 2024
All property management companies, homeowner associations, and commercial property owners utilizing our pet waste removal services agree to the following terms:
SERVICE STANDARDS
Our team provides reliable, professional commercial-grade service across your entire property. We maintain comprehensive insurance coverage for commercial operations. Property management is not responsible for service disruptions unless directly caused by our negligence with documented proof.
PROPERTY ACCESS AND SECURITY
Property management must provide secure access to all common areas, dog parks, walking trails, and designated pet areas. Access methods include key cards, gate codes, or designated contact personnel. If access is denied or unavailable during scheduled service times, full service fees apply. We require 48-hour notice for any access code or security protocol changes.
ANIMAL INTERACTION PROTOCOL
Our teams are trained for multi-pet environments but cannot service areas with uncontrolled aggressive animals. Property management must enforce leash laws and pet behavior policies in common areas during service hours. Incidents involving unrestrained pets may result in service suspension until proper controls are implemented.
COMPREHENSIVE CLEANING STANDARDS
All equipment undergoes commercial-grade sanitization between properties and service areas. We follow EPA guidelines for pathogen prevention across multi-unit properties. High-traffic areas receive additional sanitization protocols.
WASTE COLLECTION AND DISPOSAL
We provide industrial-grade waste collection across all designated pet areas including dog parks, walking paths, common lawns, and landscape areas. Waste is bagged using commercial-grade materials and disposed of in designated dumpsters or according to property-specific arrangements. We do not use individual unit trash receptacles unless specifically contracted.
SPECIALIZED WASTE HANDLING
Liquid or loose waste collection incurs an additional $15 per occurrence due to extended cleanup time and specialized equipment requirements. Properties may opt for follow-up service after waste solidifies at standard rates. Areas with recurring liquid waste issues may require additional service frequency.
WATER AND UTILITY ACCESS
Service teams require access to outdoor water sources for equipment cleaning and sanitization. Properties must ensure consistent water availability at designated service areas. Utility costs for water usage during service are included in standard fees.
COMMERCIAL SCHEDULING
Service schedules are established based on property size, pet population density, and seasonal needs. We provide estimated service windows rather than exact times due to route complexity. Emergency or additional services are available with 24-hour notice at premium rates.
SECURITY AND KEY MANAGEMENT
We maintain secure protocols for all access credentials. Electronic access systems are preferred. If lockboxes are required, our company retains ownership and management. Lost or compromised access credentials incur a $50 replacement fee.
SERVICE HOURS AND AVAILABILITY
Standard service occurs Monday through Friday between 7:00 AM and 5:00 PM. Weekend and holiday service available at premium rates with advance scheduling. Weather-related rescheduling follows our severe weather protocols with 24-hour advance notice when possible.
SERVICE AREA REQUIREMENTS
Properties must maintain clear access to all pet areas with adequate lighting and stable walking surfaces. Seasonal maintenance like snow removal and landscape care must not impede service access. Temporary obstacles require 48-hour advance notice.
POPULATION MANAGEMENT AND REPORTING
Property management must provide accurate pet population counts and updates. Service frequency is based on reported pet populations. Undisclosed pet population increases beyond 15% result in immediate service level adjustments and retroactive billing.
PAYMENT AND BILLING TERMS
Commercial accounts are billed monthly via automated systems. Payment terms are Net 15 with 2% discount for early payment. Late payments incur $5 daily penalties. Service suspension occurs after accounts reach 45 days past due. All fees are non-refundable once service is rendered.
CONTRACT MODIFICATIONS AND CANCELLATIONS
Service level changes require 30-day written notice. Contract termination requires 60-day written notice. Early termination fees may apply based on contract terms. Emergency cancellations for property-wide issues (fumigation, construction) do not incur penalties with documentation.
QUALITY ASSURANCE PROGRAM
Service issues must be reported within 48 hours for resolution. We provide photo documentation of completed service areas upon request. Monthly service reports are available for property management records.
PROPERTY PREPARATION REQUIREMENTS
Irrigation systems must be scheduled to avoid service windows. Maintenance activities (mowing, landscaping) must be coordinated to prevent service conflicts. Construction or renovation areas must be clearly marked and communicated in advance.
HEALTH AND SAFETY COMPLIANCE
Properties must maintain current documentation of pet vaccination requirements per local ordinances. We reserve the right to request vaccination verification during disease outbreaks or public health concerns.
COMMUNICATION PROTOCOLS
Primary communication occurs through designated property management contacts. Service updates, schedule changes, and billing communications are sent via email and property management portals. Standard messaging rates apply for text notifications.
ADDITIONAL PET EVENTS AND SEASONAL ADJUSTMENTS
Special events, pet shows, or temporary increases in pet population require advance notice and may incur additional fees. Holiday scheduling adjustments are communicated 30 days in advance. Severe weather protocols include automatic rescheduling with makeup service.
SERVICE INTERRUPTION PROCEDURES
Staffing shortages or equipment failures are communicated with maximum advance notice possible. Properties may arrange interim cleanup or accept double-rate collection the following service period.
COMMERCIAL PRICING STRUCTURE
- Pricing based on property size, pet population, and service frequency
- Rates subject to annual review and adjustment with 60-day notice
- Volume discounts available for multi-property management companies
- Additional services (special events, emergency cleanup) billed separately
- All pricing excludes applicable taxes and disposal fees
RISK MANAGEMENT AND LIABILITY
Commercial liability insurance covers property damage and incidents during service. Maximum liability is limited to $25,000 per occurrence. Properties must maintain adequate insurance coverage for common areas and notify us of any coverage changes.
LEGAL JURISDICTION AND DISPUTE RESOLUTION
All disputes resolved under Colorado state law through binding arbitration. Commercial mediation services required before legal action. Property management agrees to indemnify service providers for incidents beyond our direct control.
DATA PRIVACY AND CONFIDENTIALITY
Property information, tenant data, and service records are maintained confidentially. Information sharing limited to operational necessities and legal requirements. Data retention follows commercial privacy standards.
CONTRACT AMENDMENTS
Terms subject to modification with 60-day written notice. Significant changes require property management acknowledgment. Emergency amendments for safety or regulatory compliance take immediate effect with notification.
These terms supersede all previous agreements and constitute the complete commercial service agreement.